FREQUENTLY ASKED QUESTIONS
- CAN I PRE-ORDER ITEMS FOR DELIVERY?
Yes. However, pre-order items will be specifically indicated as such; this generally applies to new releases. We will only accept orders on items that we have in stock at the time.
- CAN I CHANGE MY ORDER?
Once the order has been placed, it cannot be changed online. If you want to change your order, please email firstname.lastname@example.org, and if it has not yet been processed we will change or re-issue a new amended order.
- WHAT HOURS IS CUSTOMER SERVICE AVAILABLE?
The Afrokini customer team is available from Monday to Friday 8.30am to 6pm United Kingdom (UK) time. Please note our customer service team is not available on UK Public Holidays.
- CAN I RETURN ITEMS TO A STORE?
In the near future, customers will be able to access our stores and have their returns processed.
- WHEN DO I GET MY REFUND ONCE I HAVE RETURNED AN ITEM?
Once we have received the item in our warehouse, we aim to process a refund onto the original payment type/ card within 1 week.
- IF I RETURN ALL THE ITEMS IN MY ORDER WILL I STILL BE CHARGED FOR DELIVERY?
If any of the items we deliver are damaged or incorrect, we will refund the delivery charge. If you change your mind about wanting to keep them, we will not refund the original delivery charge.
- WHAT SHOULD I DO IF MY CREDIT/DEBIT CARD HAS BEEN REFUSED WHEN PLACING AN ORDER?
Check that all the details you have entered on the checkout page are correct. If it is refused after that, try another credit card or contact your bank.
- A PRODUCT I WOULD LIKE TO PURCHASE IS OUT OF STOCK, WHEN WILL THE ITEM BE AVAILABLE?
If a product that you would like to purchase is not available in your colour or size, please contact email@example.com with the style code, colour and size. Our team will be able to let you know when the product will be available.
- DO YOU DELIVER OVERSEAS?
Yes, please check our Shipping Page section
- I HAVE A COMPLAINT,WHO SHOULD I SPEAK TO?
Please email the Afrokini customer team at firstname.lastname@example.org
- WHAT DO I DO IF I'M NOT HAPPY and MY PRODUCT BREAKS DOWN DURING THE GUARANTEE PERIOD?
If products are under guarantee, your order confirmation email/delivery note is your proof of purchase/receipt and you should follow the manufacturer’s instructions for notifying the manufacturer of any problems within the guarantee period.
- HOW DO I TRACK MY ORDER?
Once your order has been dispatched from our warehouse you will receive a shipping tracking email from our postal supplier. If you have not received this email, we recommend checking your junk mail. This email will include your tracking number and a website link to the postal suppliers website to track your order. Please allow 24 hours from receipt before tracking. You may also contact our customer service team or complete the form on the Contact Us page for further assistance.
PLEASE NOTE ITEMS WITH A COMPROMISED HYGIENE SEAL WILL NOT BE ELIGIBLE FOR RETURNS.